Shipping policy
Welcome to Wear Lulu.
Thank you for shopping with us. We are dedicated to providing a smooth, secure, and reliable shipping experience. Please review the information below before completing your purchase.
Order Processing
Once your order has been successfully placed, our fulfillment team will begin preparing your items for shipment.
Processing Time
- 1–3 Business Days
- Orders are processed Monday through Friday, excluding weekends and public holidays.
- Orders placed after business hours will begin processing on the next business day.
- During promotional events or holiday seasons, processing times may be slightly extended.
Every order is carefully inspected before shipment to ensure quality and accuracy.
Shipping Options
| Shipping Method | Order Amount | Shipping Fee |
|---|---|---|
| Standard Shipping | $0.00 – $49.99 | $12.00 |
| Free Standard Shipping | $50.00+ | FREE |
| Expedited Shipping | $0.00 – $99.99 | $18.00 |
| Free Expedited Shipping | $100.00+ | FREE |
Shipping charges are calculated automatically during checkout.
Order Tracking
Once your package has been shipped, you will receive a Shipping Confirmation Email containing your tracking number.
Tracking details are generally available within 24–48 hours after the carrier scans your package.
You may also track your shipment at:
If you have difficulty locating your tracking information, please contact our Customer Support Team.
Shipping Guidelines
To ensure successful delivery, please note:
- Please verify your shipping address before submitting your order.
- Shipping information cannot be changed once an order enters processing.
- Orders containing multiple items may arrive in separate packages depending on inventory availability.
- Shipping carriers are selected according to destination and logistics arrangements.
- We currently do not ship to APO, FPO, or DPO military addresses.
Delivery Delays
While we strive to process every order promptly, delivery may occasionally be delayed due to circumstances beyond our control, including:
- Carrier transportation delays
- Customs inspections
- Severe weather conditions
- Public holidays
- High shipping volumes
- Incorrect shipping information
- Unexpected logistics disruptions
We sincerely appreciate your patience and understanding should any delays occur.
Lost or Damaged Packages
If your package is lost, arrives damaged, or experiences an unusual delay, please contact us as soon as possible.
To help us investigate, please provide:
- Order Number
- Photos of the shipping package
- Photos of the shipping label
- Photos of the damaged item (if applicable)
Our Customer Support Team will work with the shipping carrier to resolve the issue promptly.
Customs & Import Fees
International shipments may be subject to customs duties, VAT, taxes, or import fees imposed by the destination country.
These charges are determined by local customs authorities and remain the responsibility of the customer.
Business Address
The address below is provided for business correspondence only and is not our return warehouse.
Please contact Customer Support before returning any merchandise so we can provide the correct return instructions.
Contact Us
Wear Lulu
Business Address
5787 Shelby Oaks Dr
Memphis, TN 38134
United States
Business Correspondence Only – Not a Return Address
If you have any questions regarding shipping or your order, please contact hello@wearlulu.com. Our Customer Support Team typically responds within 24–48 business hours.
- Choosing a selection results in a full page refresh.